Frequently Asked Questions

How long does order processing take?

Orders are typically processed within 1–3 business days, excluding weekends and public holidays. Processing may take longer during busy periods.

Where do you ship?

Available shipping destinations are shown at checkout. Enter your delivery address to see the options for your location.

How much does shipping cost?

Shipping charges are displayed at checkout before you pay. Any qualifying free-shipping offer will also appear there.

How can I track my order?

Once your order ships, we’ll email you a shipping confirmation with tracking information. Tracking updates may take some time to appear.

Can I change or cancel my order?

Contact us through our Contact page as soon as possible. We’ll review your request, but changes or cancellations cannot be guaranteed once processing or shipping has begun.

What if I entered the wrong shipping address?

Contact us immediately with your order number and the correct address. We cannot guarantee an address change after your order has been processed or dispatched.

What should I do if my order is damaged or missing?

Contact us with your order number and a description of the issue. For damaged items, please include photos of the product and packaging so we can help resolve it.

How do I request a return?

Check our Return & Refund Policy for eligibility and instructions, then contact us before sending an item back.

What payment methods do you accept?

Available payment methods are displayed at checkout.

How can I contact VEYRA?

Visit our Contact page to send us a message. For questions about a purchase, include your order number so we can assist you more efficiently.